Meet our IT Operations Team

An Interview with Michalis Zervakakis | Head of IT Operations at Qualco Technology

“Technology delivers its greatest value when people can simply trust it to work. Our responsibility is to make sure they never have to think twice about it.”

Technology rarely gets noticed when everything works. And that’s exactly how it should be. Behind every successful organisation is a team making sure systems remain available, secure, resilient, and ready to support every business function, every single day. At Qualco Technology, the technology backbone of Qualco Group, IT Operations is much more than keeping the lights on. We create the environment that allows people to work with confidence, teams to collaborate without interruption, and the business to grow on solid technological foundations.

Our team consists of 16 experienced professionals covering Operational Support, Cloud Environments, Infrastructure, Microsoft 365 & Identity, Backup, and Network Services. Working closely with the Service Desk, we act as the primary technical escalation point for complex incidents while continuously evolving the enterprise platforms that support the entire organisation.

What makes our team different is that we don’t simply respond when something goes wrong. We design, operate, monitor, and continuously improve the technology ecosystem that supports thousands of business interactions every day. From cloud platforms and identity services to networking, backup, and core infrastructure, our focus is always the same: reliability, security, scalability, and simplicity for the people who depend on our services.

Operating 24/7 means more than providing around-the-clock support. It means ensuring business-critical services remain available whenever the organisation depends on them. Reliability is not a KPI. It is a promise we make to our colleagues and, ultimately, to our customers.

Every engineer brings deep expertise in a specific technology domain, but expertise alone is never enough. The strength of our team comes from collaboration, knowledge sharing, and ownership. We solve problems together, challenge each other’s thinking, and combine different perspectives because better decisions are rarely made in isolation.

As Head of IT Operations, I believe leadership is not measured by how many systems remain online, but by the confidence people have in the environment we create around them. When technology becomes invisible, people are free to focus on what really matters: serving customers, solving problems, and creating value. That’s when we know we’re doing our job well.

Technology never stands still, and neither do we. Every new platform, every operational challenge, and every project is another opportunity to become better. We invest in learning, automation, technical excellence, and stronger processes because standing still is simply not an option in our profession.

Top Tips for Aspiring IT Professionals

IT Operations is a field that constantly challenges you to think, adapt, and improve. If I had to share a few pieces of advice with someone starting today, they would be these:

• Build strong technical foundations and stay curious. The willingness to keep learning will always matter more than what you already know.
• Invest in certifications, but never confuse certification with capability. Real growth comes from combining knowledge with experience.
• Develop your communication skills. The best engineers don’t just solve technical problems; they build trust with the people around them.
• Learn how the business works. Technology has value only when it helps people perform better, and organisations move forward.
• Stay calm under pressure. Ownership, accountability, and a solution-oriented mindset often define great professionals more than technical expertise alone.
• Use automation wherever it creates value. Technology should eliminate repetitive work so people can spend more time solving meaningful problems.

Looking to the Future

The role of IT Operations is changing rapidly. Cloud technologies, Artificial Intelligence, automation, observability, predictive monitoring, and data-driven operations are reshaping the way organisations deliver technology services.

Our vision at Qualco Technology is to build an environment that is resilient, secure, highly automated, and ready to support tomorrow’s challenges. We continue investing in greater visibility across our platforms, stronger cyber resilience, smarter automation, and more consistent services because technology should never become a limitation to business growth.

At the same time, we never lose sight of something even more important. Technology is built by people, improved by people, and trusted because of people. Modern infrastructure, cloud platforms, and automation are essential, but what truly makes the difference is a team that takes ownership, works together, and cares about delivering the right outcome every single day.

Explore our open positions and apply today!