Solutions & Services

Intrum, a leading credit management company, has chosen the QUALCO Collections & Recoveries platform to optimise its processes in 24 countries across Europe.

Having accumulated several technology solutions across the Group over the years, the client realised that building peripheral supporting functionality makes collection systems complex and hard to maintain.

Our solution involved implementing a central Servicing Hub across Intrum’s operations, aiming to optimise collections and recoveries performance in alignment with the local business and regulatory requirements.

KBC Bank Ireland is a wholly-owned subsidiary of KBC Group NV. As one of the top bancassurers in Belgium and Central Europe, KBC Ireland is a leading business and personal financial services provider. The project involved the implementation of QUALCO Collections & Recoveries to address collections and recoveries needs across the board. The platform integrates the Temenos T24 Core Banking System and the EFS Document & Dialer systems.

Perenna is a mortgage lender with a customer-first mindset, providing fair and flexible mortgages designed based on customers’ needs. Perenna revolutionised the UK mortgage market with its flagship product, a flexible 30-year fixed-rate mortgage, offering total payment certainty and protecting borrowers against interest rate rises. QUALCO enabled Perenna to build its business by leveraging the benefits of Qualco 360.

Hellenic Petroleum is a dynamic group holding a leading position in the Greek and Southeast Europe energy sector. Hellenic Petroleum leveraged Qualco’s software solutions to effectively manage receivables across various countries and trade channels, including legal operations.

Cabot Financial is a multinational acquirer and service provider of consumer portfolios, part of the Cabot Credit Management Group, and a European leader in debt recovery management.

Cabot Financial selected QUALCO Collections & Recoveries to support its collections and recoveries operations across several geographies. The solution included the implementation of the application and the migration of several debt portfolios, while fully enabling communications with Debt Collections Agencies (DCAs) and payment service providers.

The National Bank of Greece (NBG) has leading presence in the Greek market and a strong business footprint in southeast Europe.

The Bank’s goal was to centrally operate a blueprint collection platform for its international operations allowing at the same time the flexibility for adaptation to the local regulation and market needs. By implementing Qualco Collections & Recoveries software solution, NBG managed to streamline and automate all collections and legal processes, design targeted customer strategies, and improve communications with internal and external stakeholders.

HM Government is the central government of the United Kingdom of Great Britain and Northern Ireland, which is supported in the delivery of the Debt Management Services (DMS) and the new Debt Resolution Services (DRS) Frameworks. By applying a socially responsible approach, Qualco UK drives efficiency and effectiveness across all stages of receivables management providing HM Government with bespoke analytics services that include data cleansing and enrichment, scoring and segmentation, data insights and powerful analytics. To this end, HM Government leverages better access to private sector receivables management services, commercial strategies, and market-leading, value for money services.

Bain Capital is one of the world’s leading private multi-asset alternative investment firms, with approximately $105 billion in assets under management.

Bain Capital, alongside SFS, its local subsidiary in Greece, has chosen QUALCO’s technology to service its portfolios. The project involved onboarding the AMOEBA portfolio of approximately €1.7 billion in value from legacy Piraeus Bank systems into a completely new technology platform, supporting operations that included the management of retail and corporate loans, secured and unsecured cases, as well as performing denounced loans.

Emirates NBD is a leading bank in the MENAT (Middle East, North Africa, and Turkey) region.

Given its growing need for digitisation of supply chain financing, Emirates NBD leveraged ProximaPlus, to help its anchor buyers onboard and their suppliers benefit from the early payment of their invoices through a simple and automated process. The Bank offers the breadth and depth of SCF and Receivable Financing products, as well as specialised offerings, such as Borrowing Base, Lease Rental Discounting, and Dynamic Discounting.

Founded in 1995, the Cooperative Bank of Chania was initially established in Crete and gradually expanded throughout the rest of Greece. In order to support the digital transformation journey of the Bank we delivered a new web banking solution with advanced retail and corporate features alongside the design and development of two mobile applications. Since the project launch, the Bank saw a 70% increase in online transactions while having a top rating of 4.9 out of 5.0 for the mobile banking app.

With a significant presence, Groupama Insurance lies among the leaders of the Greek insurance market.

The client leveraged our technology and launched a modern, secure, and extensible digital platform that orchestrates unique digital experiences for individual and Group policy customers. The solution allows Groupama Insurance to leverage valuable KYC insights while minimising  time-to-market.

Howden Matrix Brokers has provided comprehensive insurance and reinsurance solutions for over 20 years. With customers’ demanding new digital capabilities during the pandemic, we delivered a SaaS solution providing customers with a modern, user-friendly self-service portal that automated significantly back office operations. The solution acts as a drastic enabler for Howden Matrix Brokers to capitalise on increasing cross-sell and up-sell rates and high retention rates.

Metro Cash & Carry is the first company to develop the concept of cash & carry in the Greek market in 1976.

To address the B2B e-commerce sector’s challenges and enhance customers experience, Metro Cash & Carry adopted a modular eCommerce platform that creates a frictionless buying experience for its HORECA customers. Since the implementation of the solution, the company is continuously gaining a strong competitive edge by leveraging the platform’s extensibility in terms of front-end and backend functionalities.

Widely known as the company that invented the Ticket Restaurant® meal orders, Edenred is a world leader in business services. Aiming to adjust to the needs of the new digital era, we developed a self-service web application for Edenred’s cardholder customers that includes capabilities such as editing  contact details, managing cards, viewing card transactions, toping up cards, locating and reviewing stores, and more. The solution proved highly beneficial for Edenred regarding productivity and customer engagement.

Aiming to increase its clients’ satisfaction rates, Courier Center, a versatile Courier Services provider, eventually adopted QUALCO’s Micro-Logistics platform. The state-of-the-art software platform enabled the company to effectively handle its increasing clients’ base and its expanded network of branches across Greece alongside the continuous raise of its daily volumes, while at the same time, meeting customers’ expectations for on-time delivery.